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Online Maternity Wear - Refunds & Exchanges

by Kerry, Just 4 Mums Maternitywear
in General
11 May 2009  | 0 Comments

How do I go about obtaining a refund or exchange for online maternity wear purchases at Just 4 Mums Maternitywear?

At Just 4 Mums Maternitywear, we understand that you are purchasing from a small picture on your computer screen and although we try to be as descriptive as possible it is not the same as being in the store where you can try things on.  To this end, Just 4 Mums Maternitywear provides a 100% money back guarantee on all mail order maternity wear items (excluding postage costs) returned within 14 days of your original invoice date.  All return/exchange information is placed in writing and posted with your original invoice & receipt at time of sale.

In the case of a return/exchange, there are a couple of other factors which are taken into account and they are that all garments must be returned:

  • in original condition, that is, tags still attached
  • unwashed
  • unworn; and
  • unmarked.

Please note that all return items are the responsibility of the purchaser through Australia Post or courier until notified by Just 4 Mums Maternitywear that they have been received.  If return parcels are lost in the mail, it is the responsibility of the purchaser to chase Australia Post for these parcels.

Once Just 4 Mums Maternitywear receives your return parcel, you will be notified by email and we will reimburse you by way of return cheque.

To make an exchange simply return your maternity wear purchase with your exchange request in writing and we will send your exchange to you. Please make sure that all items are packaged carefully as Just 4 Mums Maternitywear will not be responsible for any lost or damaged items.

Should you return something back outside of the return date, you will be offered a credit note to be used at your convenience so you can purchase something else in its place at a further date that suits you.

So happy shopping knowing that if you are not happy with anything you buy, you can simply return or exchange it for another item.

 
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